The Kampala Citizen Charter
Citizen Deliberation and Bureaucratic Responsiveness in Service Provision
Project overview
2025
- The Kampala Citizen Charter2025
WZB IPI worked together with the city of Kampala to develop a citizen’s charter, outlining the rights and respondibilities of citizens. As part of the project we got a chance to study inequality in who participates in collective decision-making and in who influences collective decisions. However, there is a lack of consensus on how to measure political inequalities, how political inequalities affect wellbeing, and how best to address them. This project takes up these challenges in the context of a unique episode of citizen engagement in city governance in Kampala. We build on a partnership with the Kampala Capital City Authority (KCCA) aimed at developing a ’Citizen’s Charter’–a kind of social contract that specifies rights and expectations of citizens with respect to this authority. In the context of this consultative process, our project seeks to: (1) contribute to strengthening the behavioral measurement of inequalities in political influence, (2) assess whether and how participation in setting the rules can flatten inequalities in citizens’ willingness to take action to demand services, and to hold service providers to account, and (3) assess how the formalization of political rights and obligations can flatten these inequalities.
Documents
2024
2020
Other documents: